Grievance Mechanism and
Remediation Policy
Our Commitment
The Cotton Farms is committed to upholding human rights and ensuring the well-being of all individuals impacted by our operations and supply chain. This Grievance Mechanism and Remediation Policy establishes a clear, accessible, and transparent process for reporting, investigating, and resolving grievances.
Purpose
The purpose of this policy is to provide a structured and confidential channel for our farmers, workers, local community members, and other stakeholders to report concerns or potential human rights and environmental impacts associated with our business. We are committed to a non-retaliatory environment and will treat all submissions with seriousness and respect.
Who Can File a Grievance
Any individual or group of individuals who believe they have been adversely impacted by our operations or our supply chain may submit a grievance. This includes, but is not limited to, farmers, farmworkers, community members, and suppliers.
What Can Be Reported
Grievances can be filed for a range of issues, including:
- Human rights abuses (e.g., forced labor, child labor, discrimination, unsafe working conditions).
- Environmental damage (e.g., chemical runoff, water pollution).
- Non-compliance with our internal policies or GOTS standards.
- Concerns regarding business conduct or ethics.
Our Grievance Process
Our process is designed to be fair, confidential, and effective.
1. Submission
Grievances can be submitted through the following channels:
- Online Portal: A dedicated, secure online form on our website.
- Email: A confidential email address monitored by our compliance team.
- Telephone Hotline: A dedicated hotline number for verbal reports.
- In-person: Direct communication with a designated representative during our regular farm visits.
All grievances can be submitted anonymously if the reporter chooses.
2. Acknowledgment and Assessment
Upon receipt, we will acknowledge the grievance within 48 hours. Our compliance team will then conduct an initial assessment to determine the nature and severity of the issue and the appropriate next steps.
3. Investigation
A fair and impartial investigation will be conducted to gather facts and verify the claims. We may engage third-party auditors to assist with the investigation, particularly for sensitive issues.
4. Remediation
If a valid grievance is found, we are committed to providing an effective and timely remedy. Remediation may include:
- Corrective action to stop the adverse impact.
- Compensation or restitution for harm caused.
- Policy or process changes to prevent recurrence.
- Collaboration with the affected parties to find a mutually agreeable solution.
5. Resolution and Communication
No Retaliation Policy
We guarantee that no person who submits a grievance in good faith will face retaliation, discrimination, or negative consequences as a result. Retaliation is a violation of this policy and will result in disciplinary action.